The Lingo
Get to know the language within Nemours Children’s Health.
AIDET
An acronym that represents a way to communicate with patients and coworkers that has proven to help reduce their anxiety and improve satisfaction. It stands for:
ACKNOWLEDGE: Make eye contact, smile, show positive attitude and make customer feel welcomed.
INTRODUCE: Introduce yourself and affirm what your coworkers do.
DURATION: Explain how long it will take.
ARB
Original hospital building on the Nemours Children’s Hospital, Delaware campus, currently closed for renovation.
ARG
Associate Resource Group
Continuous Improvement (CI)
A philosophy and mindset believing that improvement will help Nemours Children’s Health gain traction and move faster toward achieving organizational goals and ensure we can sustain success for the long term. CI empowers every associate to troubleshoot and solve daily challenges.
Harmony
Software application for HR self-service, performance management
Imperatives
The critical foundational elements that support everything we do and speed the achievement of our strategic vision including Culture and Talent, Systemness, and the Voice of the Child and Family
KidsHealth
KidsHealth.org is the #1 most-trusted source for physician-reviewed information and advice on children’s health and parenting issues for parents, kids and teens.
Kronos
Software application for associate timekeeping and payroll
Kudos
An enterprise-wide colleague recognition platform to highlight great work and appreciate contributions, teamwork and the embodiment of the Standards of Behavior.
Mission Zero
An initiative to improve overall patient safety and eliminate harm as part of the revitalization of the Quality & Safety efforts.
Nemours Now
The online platform for all the news at Nemours Children’s
Nemours University
Houses all formal education including annual mandatory courses, programs and curricula, CEU courses for nursing, and more. Associates will also find informal learning content like Job Aids, Tip Sheets, Reference Guides, Videos, Workspaces, and more.
Pillars
The pillars are the priorities we use to guide us in achieving our aspirational strategic vision, including Health Value & Equity; Financial Stewardship; Clinical Preeminence; Academic Preeminence; and National Reputation & Impact
Strategy Roadmap
The navigation tool that helps us achieve the ambitious objectives found under each Pillar. They help us get from where we are to where we want to be.
Well Beyond Medicine
At Nemours Children’s Health, we believe in supporting each child’s whole health — the social, economic, behavioral and environmental factors that also affect their lives. To do that, we’re not just thinking differently, we’re doing differently. Expanding on our clinical expertise, we’re transforming children’s health in four strategic areas:
- Understanding our community
- Creating children’s health programs
- Partnering with community organizations
- Reforming health payments and other policies